Return Policy

At UButBetter, we want you to feel confident when you shop with us. If a product isn’t right for you, eligible purchases may be returned within 30 days of delivery in accordance with the terms below.

1. 30-Day Return Window

Eligible products may be returned within 30 days from the date your order is delivered.

To qualify for a return, the item should generally be:

In its original condition
Unused or only reasonably inspected
Free from damage caused after delivery
Returned with original packaging where applicable
Accompanied by the order information or proof of purchase

Some products may be subject to additional return requirements.

2. How to Start a Return

To request a return, please contact our customer service team before sending the product back.

Email: CustomerService@UButBetter.com

Please include:

Your name
Order number
Product name
Reason for the return
Photos, if the item arrived damaged or defective

Our customer service team will provide instructions for the return process.

Please do not send products to an address unless instructed by our customer service team.

3. Refunds

Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may depend on your bank or payment provider.

4. Exchanges

Eligible products may be exchanged within the 30-day return period, subject to availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

5. Damaged or Defective Products

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Please provide your order number and photographs showing the issue.

We will review the situation and, where appropriate, provide a replacement, refund, or other suitable resolution.

6. Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, contact us promptly at:

CustomerService@UButBetter.com

Please provide your order number and details of the issue so that we can investigate and assist you.

7. Items That May Not Be Eligible for Return

Certain products may not be eligible for return for health, hygiene, safety, personalization, or other legitimate reasons.

Examples may include products that:

Have been used or damaged by the customer
Cannot be safely resold
Have been opened where applicable health or hygiene restrictions apply
Are personalized or customized
Are clearly identified as non-returnable at the time of purchase
Are otherwise restricted by applicable law

If a product has special return restrictions, those restrictions will apply in addition to this policy.

8. Return Shipping

For standard returns because you changed your mind or no longer want the product, return shipping arrangements may depend on the specific order and circumstances.

For products that arrive damaged, defective, incorrect, or materially different from the order, UButBetter will review the situation and determine the appropriate shipping solution.

Customers should contact customer service before shipping a return.

9. Refund Amount

For approved returns, the eligible purchase amount will generally be refunded to the original payment method.

Original shipping charges, customs charges, duties, taxes, or other fees may not always be refundable, unless required by applicable law or otherwise stated by UButBetter.

10. Late Returns

Return requests submitted after the applicable 30-day return period may not be accepted.

If exceptional circumstances prevented you from submitting a return within the required period, contact Customer Service and we will review the situation.

11. Final Sale and Special Items

Products marked as final sale or otherwise identified as non-returnable at the time of purchase may not be eligible for return except where required by applicable law.

Special promotional offers may also have additional return conditions.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

CustomerService@UButBetter.com

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it and the customer may need to follow the standard return process.

13. Return Abuse

UButBetter reserves the right to refuse returns or restrict future purchases where there is evidence of fraud, abuse, repeated misuse of the return policy, or other activity inconsistent with legitimate customer use.

This does not affect any rights provided to customers under applicable law.

14. Contact Us

For questions regarding returns, exchanges, refunds, damaged products, or order issues, please contact:

UButBetter